Refund policy

At DRFT beyond ordinary, customer satisfaction is important to us. We take great care in delivering quality products. Please read our Return & Refund Policy carefully before making a purchase.

1. ELIGIBILITY FOR RETURNS

We accept returns only in the following cases:

  • The product received is damaged
  • The product is defective
  • The wrong product was delivered

To be eligible for a return:

  • The issue must be reported within 48 hours of delivery
  • The product must be unused, unworn, and in original packaging
  • Original tags, labels, and invoices must be intact

2. NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

  • Accessories such as rings, studs, earrings, magnetic studs, bracelets, and chains (due to hygiene reasons)
  • Products purchased during sale, discount, or promotional offers
  • Gift cards or free items

3. RETURN PROCESS

To initiate a return, customers must:

  • Contact us via email or WhatsApp with order details
  • Provide clear images or videos of the damaged or defective product
  • Wait for return approval from our support team

Returns without prior approval will not be accepted.

4. REFUND PROCESS

  • Once the returned product is received and inspected, we will notify you regarding approval or rejection.
  • Approved refunds will be processed within 7–10 working days.
  • Refunds will be credited to the original payment method used during purchase.
  • Shipping charges (if any) are non-refundable.

5. EXCHANGES

  • Exchanges are allowed only for size issues (clothing items only).
  • Exchange requests must be raised within 48 hours of delivery.
  • Only one exchange per order is permitted.
  • Subject to stock availability.

6. CANCELLATION POLICY

  • Orders cannot be canceled once they are placed.
  • If an order is canceled by DRFT beyond ordinary due to stock unavailability or other reasons, a full refund will be processed.

7. DAMAGED PACKAGES

If your package appears damaged at the time of delivery:

  • Do not accept the delivery
  • Take clear photos or videos
  • Contact us immediately

8. DELAYED OR MISSING REFUNDS

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If the issue persists, reach out to us for assistance

9. CONTACT INFORMATION

For any questions related to returns or refunds, please contact us:

DRFT beyond ordinary
📧 Email: drftbeyondordinary@gmail.com
📞 Phone / WhatsApp: +91 9535528339
📍 Belgaum, Karnataka – 590001, India